Support Center
We're here to help you get the most out of Cognaium. Find answers, resources, and ways to connect with our team.
Resources
Everything you need to get the most out of Cognaium.
Documentation
Comprehensive guides for platform setup, configuration, and usage.
Video Tutorials
Step-by-step video guides for common tasks and advanced features.
API Reference
Complete API documentation for integrations and custom development.
Community
Connect with other Cognaium users to share tips and best practices.
Frequently Asked Questions
How do I get started with Cognaium?
The best way to start is by requesting a demo. Our team will guide you through the platform, help set up your organization, and configure initial assessments.
What AI providers does Cognaium support?
Cognaium supports multiple AI providers including OpenAI GPT-4, Anthropic Claude, and Google Gemini. Enterprise customers can also integrate custom or fine-tuned models.
Is Cognaium HIPAA compliant?
Yes, Cognaium is designed with HIPAA compliance at its core. We offer Business Associate Agreements (BAA) for healthcare organizations handling PHI.
Can I use Cognaium for my existing employees?
Absolutely! Cognaium supports both candidate assessment and employee development. You can use it for skill assessments, training programs, certifications, and performance tracking.
How does the proctoring system work?
Our proctoring system uses AI-powered person detection and audio monitoring. It can detect multiple persons, track faces, monitor for suspicious sounds, and enforce browser security. Settings are fully configurable per assessment.
Can Cognaium integrate with my existing systems?
Yes, we offer REST APIs for integration with HRIS, LMS, and other enterprise systems. Enterprise customers can also get custom integrations built by our team.
What's the difference between AI Screening and AI Tutoring?
AI Screening is for assessment—evaluating candidates or employees through structured interviews and tests. AI Tutoring is for learning—providing personalized instruction, practice exercises, and skill development with multi-agent AI tutors.
How does multi-tenant work?
Each organization gets complete data isolation with their own subdomain, branding, and configuration. Data never crosses organizational boundaries, and each tenant can customize their experience.